Call Center Dialer

Product Details:

Predictive Dialer Predictive dialer is just a contact center solution, offered by Cozy Vision, features manual dialing. All the outbound calls from selected user list are opened automatically and answered call with passing to the available service agents. We are offering predictive dialer in India that is based on latest technology, to help the contact centers or call centers in verifying average time in use to get live answer and average length of every talk and based on the calculation. Our predictive dialers give complete solutions for increasing the productivity in contact centers over manual dialing. It is of course a fundamental part of Cozy Vision, and gives advantages to the entire corporations and call centers and minimizing time between answered calls.

Ours predictive dialer for call center automatically put particular number of outbound dials, is maintained by ours up-to-the-minute technology support, and designed to successfully manage both inbound and outbound phone calls of different scale of call centers. Cozy Vision is a key predictive dialer supplier in Delhi NCR and gives genuine solutions as a complete outbound solution that can be used as an unconnected tool. We develops comprehensive predictive dialer software to make dialer capable in recording, reporting, quality monitoring, lead management and multiple campaign that are actually designed to boost the contact center or call center productivity by making dialing procedures automatic. Our predictive dialer system in india gives much more control over your phone calls and operations.

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Production Capacity: 1000
• Delivery Time: Immidiate

Product Details:

Preview Dialer is the simplest outbound dialing mechanism.

Preview Dialer is ideal for more complex sales where a bit of research about your customer is required to increase the chances of success. It offer the list of numbers to be called to Agent. It is up to the agent when to initiate the call or agent may also be able to skip to the next name on the list. Popup window displays required customer information to Agent so that they can be prepare to handle the call.

This dialer mode empowers agents to ensure the positive customer response.

Features

• In Preview mode, Agent can access the list of customer's which are to be contacted.
• Agent have complete control over call dialing.
• Dialer offers time to Agent for viewing the customer information & their previous interactions, prior to connecting the call.
• Agent gets complete control over the dialing process to decide when the call is to be placed.
• Popup form is offered based on database field
• Offers efficient Multiple Campaign management
• It is possible to integrate the dialer application with customer database as well as 3rd party CRM.
• Offers complete Agent performance analysis reports.
• Inbuilt facility of Disposition management along with analysis.
• Facility of Call Back scheduling is available.

Benefits   /   Advantages

• Easy of interaction :
  • Preview dialer empowers Agents with relevant information & previous interactions.
  • Agent gets control over when to dial the call this gives him time to understand customer needs.
• Productive :
  • Preview Dialer, focuses on higher conversion rate by offering controls to agents.
• Analysis & Reporting :
  • Complete Analysis is offered based on Agents & campaign.
  • Analysis reports based on disposition management.
  • Customize process based reports are possible.
• Customize operation :
  • Offers seamless integration with 3rd party CRM application.
  • Customize popup form is offered.

Product Details:

As the name suggests, Manual Dialing is a basic dialer where the agents dial the contact numbers from the list of the customers manually one after another. It is the traditional dialer with which most small to medium call centers start (their operations).

With a manual dialer, agents dial a number either from a pre-loaded list or by typing with a keypad. Agents then need to wait for the call to connect which can be either busy, wrong, or reach answering machine. Since manual dialing doesn't have the scope of filtering these calls, hence it is the least efficient way of outbound calling.

Product Details:

Progressive dialing offers a blend of preview and predictive dialing. Connect First's progressive dialer software contacts leads on a one-to-one, lead-to-agent basis. That means the agent calling has the ability to view the leads that will be contacted without needing to choose which leads to dial or the order in which they are dialed. Call dialing becomes automatic and agents can be connected to leads without lifting a finger, eliminating the risk of incorrectly dialed numbers.

Product Details:

As the name suggests, Manual Dialing is a basic dialer where the agents dial the contact numbers from the list of the customers manually one after another. It is the traditional dialer with which most small to medium call centers start (their operations).

With a manual dialer, agents dial a number either from a pre-loaded list or by typing with a keypad. Agents then need to wait for the call to connect which can be either busy, wrong, or reach answering machine. Since manual dialing doesn't have the scope of filtering these calls, hence it is the least efficient way of outbound calling.

Product Details:

About Us: We at cozy Vision Infotech Private Limited Provide the Contact Center Solutions to our Customers Domestic or International, we are the Market leader in the Callcenter industry in 2010 and served thousands of Government/Non-Government clients Around the Globe.

What We Do: We Provide Contact center solutions to our customers depending upon the customers need.

Mode Of the Solution: We Provide Contact Center Solution in variouse ways, some of them are mentioned below.

1. On Prrmise Solution with one time Cost.
2. On Primise Solution With Monthly Cost.
3. Cloud  Solution With Monthly Cost.

Experiance: We are the expert of the Contact Center Industry and serving the clients since 2010 which in cludes Government, Non Government, National and International Customer too.

Additional Information:

• Production Capacity: 10000

Product Details:

About Us: We Provide International VOIP (A-Z Routes) services to both Call Centers and Retils customers also.We are authorized Channel Partner of World Phone Internet Services Private Limited and we provide these services along with them.

Plans: We have both callcenter and retail plans depends on the customer usage.

Countries: We provide A-Z routes which means we can give you the route of any country.

Additional Information:

• Item Code: VOIP
• Production Capacity: 10000
• Delivery Time: Immidiate
• Packaging Details: On Email.