Call Center Software

Product Details:

Elastix is an unified communications server software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a Web interface and includes capabilities such as a call center software with predictive dialing.

Features

• Call recording
• Conference center with virtual rooms
• Voicemail
• SIP and IAX support, among others
• Voicemail-to-Email functionality
• Supported codecs: ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through), G.726, G.728, G.729, GSM, iLBC (optional) among others.
• Flexible and configurable IVR
• Support for analog interfaces as FXS/FXO (PSTN/POTS)
• Voice synthesis support
• Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols
• IP terminal batch configuration tool
• Caller ID
• Integrated echo canceller by software
• Multiple trunk support
• End Point Configurator
• Incoming and outgoing routes with support for dial pattern matching
• Support for video-phones
• Support for follow-me
• Hardware detection interface
• Support for ring groups
• DHCP server for dynamic IP
• Support for paging and intercom
• Web-based operator panel
• Support for time conditions
• Call parking
• Support for PIN sets
• Call detail record (CDR) report
• Direct Inward System Access (DISA)
• Billing and consumption report
• Callback support
• Channel usage reports
• Support for bluetooth interfaces through cell phones (chan_mobile)
• Support for call queues
• Elastix Operator Panel (EOP)
• Distributed Dial Plan with dundi
• Voip Provider configuration
• Asterisk Real Time
• Distributed Dial Plan with dundi
• Voip Provider configuration
• Asterisk Real Time