Cozy Vision Infotech Private Limited
Cozy Vision Infotech Private Limited
Sector 62, Noida, Gautam Buddha Nagar, Uttar Pradesh
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IVR Services

Interactive Voice Response (IVR)Interactive Voice Response (IVR) is an automated telephonysystem that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides the appropriate responses in the form of voice, fax, callback, email and other contact methods.

IVR systems can consist of telephony equipment, software applications, a databaseand a supportinginfrastructure. An organization can run an IVRS in house by purchasing the software and hardware required, or it can opt to go through an IVR hosting service that charges a monthly fee.

How interactive voice response works

An IVR application provides prerecorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later use. Using computer telephony integration (CTI), IVR systems can hand off a call to a human being who can view data related to the caller on a display.

IVR systems also use dual-tone multi-frequency (DTMF) signals as a line of communication between a phone and a computer. The computer uses a telephony board or card to understand DTMF signals.

Super Agent IVR Solution

Super Agent IVR Solution
  • Super Agent IVR Solution
  • Super Agent IVR Solution
  • Super Agent IVR Solution
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Approx. Price: Rs 21,581 / yearGet Latest Price

Product Details:

Minimum Order Quantity1 year
Service LocationAll India
Type Of ProcessInbound
Type Of CallsDomestic
Location/CityPan India
Service Duration1 Year
Manpower RequiredNo

Understanding the demands of customers, we are providing a wide range of IVR Solution. To render these services properly, we have hired a team of dedicated professionals, which holds vast industry experience in this domain. Moreover, executing these services in timely manner, we have garnered huge client-base.

  • Startup and smaller companies can use IVRs to make it appear that their company is larger than it actually is. If you only have a few people in your company, you can configure IVR prompts that allow callers to talk to sales, support, marketing or technical support, etc. Regardless of what department the caller chooses, they will be routed to the person on your team assigned to answer all of the calls. With an IVR your customers will be impressed with your company's professionalism.
  • IVRs collect information about your customer's needs and will transfer calls to the most appropriate agent or department depending on their IVR input. When calls are directed to agents using technology, the probability that the caller will be transferred to the wrong agent or department will be significantly reduced.
  • IVRs allow your customers to solve their own problems and obtain the information they are searching for without speaking with an agent. Automated customer service made simple.
  • IVRs allow you to prioritize calls based on the caller's value. When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs. If all of your agents are busy, they will be directed to the front of the waiting queue. Your team will never lose a high-value customer due to poor customer service or a slow answer time.
  • IVRs will route your callers to the most appropriate department or the agent that is most qualified to meet their needs

Additional Information:

  • Production Capacity: 1000
  • Delivery Time: Immidiate
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Harshit Tandon (Manager)
Cozy Vision Infotech Private Limited
10th Floor, Unit No. 23, The Ithum Tower-B, Plot No.40
Sector 62, Noida - 201301, Gautam Buddha Nagar, Uttar Pradesh, India

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