Open Source Support Services

Product Details:

AsteriskNOW is an open source software appliance, a customized Linux distribution that includes Asterisk, the Asterisk GUI, and all other software needed for an Asterisk system. The Asterisk GUI gives you the ability to easily configure your Asterisk system without being a technical expert.

Product Details:

The VICIdial is a call center solution that has been popular all over the world. It specializes in predictive auto-dialing, inbound call routing, reporting and chat, email communication as well as other modules. ...Vicidial service covers almost 100 countries, with over 14,000 installations in contact centers.

Product Details:

FreePBX is a web-based open source graphical user interface (GUI) that manages Asterisk, a voice over IP and telephony server.

FreePBX is licensed under the GNU General Public License version It is a component of the FreePBX Distro, which is an independently maintained Linux system derived from the source code of the CentOS distribution, having Asterisk pre-installed. It is also included in various third-party distributions such as The FreePBX Distro and AsteriskNow.

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Elastix is an unified communications server software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a Web interface and includes capabilities such as a call center software with predictive dialing.

Product Details:

GoAutoDial (formerly VicidialNOW) is an enterprise grade open source dialer system. It automatically installs Vicidial, Mysql, PHP, Asterisk, VtigerCRM and other components to have a fully functional open source predictive dialer system.

Product Details:

Customer relationship management (CRM) is a strategy for managing a company's interaction with its customers with the goal of improving customer satisfaction, customer retention, and sales growth. A CRM System aides a company in achieving these goals by streamlining communication across different mediums and providing insights about the customer to key decision makers in the organization.

Customer facing teams such as Sales, Marketing, and Customer Support use a CRM System to communicate with customers, schedule appointments, nurture deals, manage customer complaints, send quotes, store customer information, and much more. As a result of this, a CRM System becomes the single source of truth for insights on sales, marketing, and customer support efforts.